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🚚 Free delivery over R7 500 · Delivered nationwide

Advent Biz Solutions
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Support that answers

Help Center

Six guides that solve almost everything: ordering, delivery, payments, returns, warranty and bulk accounts. Each step tells you exactly what we need from you so nothing bounces back and forth.

WhatsApp supportCall +27 11 456 7820Email the team

Track an order

Enter your Advent Biz Solutions order number to see items, totals and delivery details.

Order numbers look like ABS-2026-1042. Lost it? WhatsApp us your cell number.

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Ordering & checkout

Place an order as a guest in under two minutes, no account needed.

  1. 1Browse the Shop and use the category, search and price filters to narrow down.
  2. 2Add products to your cart — quantities can be changed in the cart drawer or cart page.
  3. 3At checkout, confirm your delivery province and confirm your delivery address.
  4. 4Pay by card or EFT, then keep your order number for tracking.
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Delivery & tracking

Everything you need to know about where your order is.

  1. 1Your order number looks like ABS-2026-1042 — keep it handy.
  2. 2KwaZulu-Natal orders normally arrive in 1–3 working days, other provinces in 2–5.
  3. 3For tracking, WhatsApp your order number to +27 82 654 1190 and we will send a status update.
  4. 4Bulky loads are scheduled by phone, so make sure your contact number is correct at checkout.
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Payments & invoices

Card and instant EFT through PayFast, plus trade accounts.

  1. 1Card and instant EFT payments are processed by PayFast — we never store card numbers.
  2. 2If a payment does not go through, you can try again from your order page.
  3. 3PayFast links your payment to your order number automatically.
  4. 4A VAT invoice is emailed automatically and available on request for 5 years.
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Returns & replacements

30-day change-of-mind returns on unused stock items.

  1. 1Log the return within 30 days of delivery via the contact form or sales@adventbiz-solutions.co.za.
  2. 2Keep the item in original packaging with all accessories, manuals and free gifts.
  3. 3We arrange collection in KwaZulu-Natal; outlying returns are couriered at your cost.
  4. 4Refunds are processed within 5–7 working days of the item passing inspection.
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Warranty & spares

Workshop repair, spares and technical support for everything we sell.

  1. 1Have your order number, serial number and a short video of the fault ready.
  2. 2Our technician will diagnose by phone or WhatsApp first, free of charge.
  3. 3Approved warranty repairs are booked into our Durban workshop.
  4. 4Common spares — nozzles, hoses, filters, pump seals and controller boards — are kept in stock.
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Bulk & trade accounts

Project pricing for contractors, developers and municipalities.

  1. 1Send your bill of quantities or drawing to sales@adventbiz-solutions.co.za.
  2. 2We respond with a priced quote, lead times and a delivery schedule.
  3. 3Trade accounts need a company registration, VAT number and two trade references.
  4. 4Nominated delivery sites and staged invoicing can be arranged for larger projects.

Delivery windows we work to

KwaZulu-Natal courier
1–3 working days
Other provinces
2–5 working days
Tipper loads (sand, stone, bricks)
2–4 working days
Water tanks & bowsers
3–7 working days
Brick machines & drilling rigs
7–20 working days

Estimates exclude weekends, public holidays and severe weather. Bulky items may need a scheduled delivery window arranged by phone.

Warranty at a glance

Garden sheds & site equipment
12 months
Solar pump kits
24 months (pump & controller)
Gate motors
24 months
Water tanks
8–10 years (UV degradation)
Consumables
Not covered
Installation damage
Not covered
Read the full return & refund policy →

Legal & compliance documents

We publish every policy a shopper (or Google Merchant Center) needs. They are short, specific and written for South African law — including your Consumer Protection Act and POPIA rights.

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