Return & Refund Policy

1. Your 30-day right to change your mind

You may return unused, uninstalled stock items in their original packaging within 30 days of delivery for a refund, exchange or store credit. The item must be complete, with all accessories, manuals and free gifts. We refund the purchase price less the original delivery cost.

2. Items that cannot be returned

• Bricks, stone, sand, cement and aggregate once loaded or delivered.
• Cut, treated or specially ordered timber and custom sheds.
• Custom-fabricated gates and fence panels cut to size.
• Products that have been installed, used, filled with water or fuel, or had seals broken.
• Made-to-order and special-import machinery.
• Clearance and display items sold as marked.

3. Damaged, defective or incorrect goods

If your order arrives damaged, incomplete or is not what you ordered, contact us within 48 hours with photographs of the item, packaging and waybill. We will arrange collection and either replace the item or refund you in full, including delivery. This is in addition to your statutory rights.

4. How to start a return

• Log the request via the Contact Us page or email sales@adventbiz-solutions.co.za with your order number.
• We reply within one business day with a return authorisation and collection details.
• Pack the item securely in its original packaging and attach the waybill to the outside.
• Returns without an authorisation number cannot be tracked and may be refused.

5. Refund timing and method

Refunds are processed within 5–7 working days of the returned item passing inspection, back to the method you paid with. Card refunds may take a further 3–5 banking days to reflect. Delivery charges are refunded only where the item was faulty, damaged or incorrectly supplied.

6. Warranty and repairs

Warranty does not cover fair wear and tear, incorrect installation, overloading, water or fuel contamination, loadshedding surges, or repairs by unauthorised persons. Approved repairs are carried out at our Durban workshop or by an accredited service agent.

• Site equipment and garden sheds: 12 months against manufacturing defects.
• Solar pump kits: 24 months on the pump head and controller.
• Gate motors: 24 months.
• Water tanks: 8–10 years against UV degradation, per manufacturer.
• Consumables (nozzles, filters, belts, hoses, blades) are excluded.

7. Your Consumer Protection Act rights

Nothing in this policy limits your rights under the Consumer Protection Act 68 of 2008 or the Electronic Communications and Transactions Act 25 of 2002, including your right to fair value, good quality and safety, and your right to a cooling-off period for online purchases.